Privacy Policy

Effective Date: May 15, 2025
Last Updated: May 15, 2025

1. Introduction

Sundog Solar Installers, LLC ("Sundog Solar," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website getsundogsolar.com (the "Site"), use our solar calculator, or interact with our services.

Contact Information:
Sundog Solar Installers, LLC
Centennial, CO 80121
Email: privacy@getsundogsolar.com
Phone: 970-786-3647

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

Contact Information: Name, email address, phone number, and mailing address
Property Information: Property address, utility provider, monthly energy consumption, and electricity bills
Calculator Inputs: System preferences, financing preferences, battery storage options, and energy usage patterns
Communication Data: Inquiries, feedback, and correspondence with our sales and support teams
Account Information: If you create an account, we collect username, password, and account preferences

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and usage:

Device Information: Browser type, operating system, device type, IP address, and unique device identifiers
Usage Data: Pages viewed, links clicked, referring/exit pages, search terms, and interaction with our calculator
Location Data: General geographic location based on IP address and, with your consent, precise location for solar assessment
Solar Assessment Data: Roof characteristics, shading analysis, and solar potential calculations

2.3 Information from Third Parties

We may receive information from third parties, including:

Mapping Services: Property and location data from Google Maps
Solar Databases: Solar irradiance and weather data from NREL (National Renewable Energy Laboratory)
Utility Providers: Rate information and consumption patterns (with your consent)
Credit Partners: Credit information for financing applications (with your authorization)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

Process and respond to your solar inquiries
Provide solar savings calculations and system recommendations
Generate customized solar proposals and quotes
Schedule consultations and site assessments
Complete solar installations and provide ongoing service

3.2 Communications

Send requested information about solar systems and savings
Provide customer support and respond to inquiries
Send transactional emails about your solar project
With your consent, send promotional communications about solar incentives and offers

3.3 Site Improvement

Analyze Site usage to improve functionality and user experience
Customize content based on your interests and location
Develop new features and services
Conduct research and analysis

3.4 Legal and Security

Comply with legal obligations and regulations
Protect against fraudulent or illegal activity
Enforce our terms of service and agreements
Protect the rights, property, and safety of Sundog Solar and others

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

CRM and email service providers
Analytics and website hosting services
Payment processors
Installation and service partners

4.2 Business Partners

With your consent, we may share information with:

Financing partners for loan applications
Equipment manufacturers for warranty registration
Utility companies for interconnection and rebate applications

4.3 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities, including:

Court orders and subpoenas
Government agency requests
Protection of our legal rights

4.4 Business Transfers

Information may be transferred in connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Secure servers and firewalls
Access controls and authentication measures
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, machine-readable format.

6.2 Correction

You can request that we correct inaccurate or incomplete information.

6.3 Deletion

You may request deletion of your personal information, subject to certain exceptions.

6.4 Opt-Out

You can opt out of:

Marketing communications (via unsubscribe link or contacting us)
Cookies and tracking technologies (through browser settings)
Sharing of information with third parties for marketing

6.5 Do Not Sell

We do not sell personal information and will not do so without providing you the right to opt out.

To exercise these rights, contact us at privacy@getsundogsolar.com or call [Insert Phone Number].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Understand how you use our Site
Provide relevant content and advertisements
Analyze Site traffic and usage patterns

7.1 Types of Cookies

Essential Cookies: Required for Site functionality
Performance Cookies: Collect anonymous usage data
Functionality Cookies: Remember your preferences
Advertising Cookies: Deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

8. Third-Party Links and Services

Our Site may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Key third-party services we use include:

Google Maps for location and solar assessment
NREL APIs for solar data
Financing partners for loan applications
Social media platforms for sharing

9. Children's Privacy

Our Site and services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt out of the sale of personal information
Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@getsundogsolar.com or call [Insert Phone Number].

11. International Users

If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to this transfer.

12. Data Retention

We retain personal information for as long as necessary to:

Provide requested services
Comply with legal obligations
Resolve disputes
Enforce agreements

Typically, we retain:

Lead information: 7 years
Customer information: Duration of relationship plus 10 years
Calculator data: 2 years (unless linked to a customer account)

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification for material changes

Your continued use of our Site after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Sundog Solar Installers, LLC
Centennial, CO 80121
Email: privacy@getsundogsolar.com
Phone: [Insert Phone Number]

You may also submit a request through our website contact form at getsundogsolar.com/contact.

15. Accessibility

We are committed to ensuring our Privacy Policy is accessible to all users. If you need this policy in an alternative format, please contact us.

16. Effective Date

This Privacy Policy is effective as of May 15, 2025, and supersedes all previous versions.

Sundog Solar is committed to transparency and protecting your privacy. We believe in using technology responsibly to help you achieve energy independence while safeguarding your personal information.